Continuing Healthcare (CHC)

NHS Continuing Healthcare is the name given to a package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. You can get continuing healthcare in any setting, including your own home or in a care home. Since November 2017 Norfolk Continuing Care Partnership (NCCP) has been managing continuing care services on behalf of NHS Clinical Commissioning Groups for Norwich, North Norfolk, South Norfolk and West Norfolk. NCCP provides comprehensive “end to end” services covering all aspects of the management of Continuing Healthcare (CHC) and NHS Funded Nursing Care (FNC) and continuing care for children. NHS continuing healthcare is free, unlike help from social services for which a charge may be made depending on your income and savings. If you do not qualify for NHS Continuing healthcare you will still receive mainstream services free of charge i.e. GP, District Nursing Services, Specialist therapy. – this is not to say that if you are awarded CHC you are still not entitled to NHS services free at the point of delivery. If NHS continuing healthcare is provided in a care home, it will cover the care home fees, including the cost of accommodation, personal care and healthcare costs. Videos to watch.

Who is eligible for NHS Continuing Healthcare?

Anyone assessed as requiring a certain level of care need, can get NHS continuing healthcare. It is not dependent on a particular disease, diagnosis or condition, or on who provides the care or where that care is provided. The circumstances can include:

    • Older people with chronic illness or disabilities
    • Older people suffering from mental illness or dementia
    • People suffering from mental illness
    • Physically disabled adults
    • People with learning disabilities
    • People who are terminally ill

If your overall care needs show that your primary need is a health one, you should qualify for continuing healthcare. The primary health needs should be assessed by looking at all your care needs and relating them to four key indicators.

    • Nature – the type of condition or treatment required (quality and quantity)
    • Complexity – symptoms that interact, therefore difficult to manage or control
    • Intensity – one or more health needs, so severe they require regular intervention
    • Unpredictability- unexpected changes in condition that are difficult to manage and present a risk to you or others.

Personal Health Budgets

Some people who are eligible for CHC choose to have a personal health budget so they can organise and manage their care themselves. Read more about PHBs here.

What if I am not eligible for NHS Continuing Healthcare

If you do not qualify for NHS continuing healthcare then you may have to pay for some or all of your care, although the NHS will still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards your personal care and accommodation if you are in a care home.

How do I appeal against a decision?

If following assessment for NHS Continuing Healthcare you remain unsatisfied with the outcome you can contact Norfolk Continuing Care Partnership to appeal the decision. This leaflet tells you more about how to appeal (268 KB) Norfolk Continuing Care Partnership also offer a service to retrospectively assess individuals for Continuing Healthcare if they were not appropriately considered for NHS Continuing Healthcare at the time. This is known as Previously Unassessed Periods of Care (PUPoC). This leaflet tells you more about PUPoC assessments, (322 KB).

Getting in touch

You can phone the CHC team on 01603 257243. Complaints can be made either in writing to The Complaints Officer, Norfolk Continuing Care Partnership, Lakeside 400, Old Chapel Way, Broadland Business Park, Norwich, NR7 0WG, or by email to Continuing healthcare easyread (NCCP version November 2017) (833 KB)

Further information - click or tap the words in colour to access the documents you would like to read

Department of Health guidance can be consulted for a fuller account of the rules and duties of NHS bodies to provide NHS continuing healthcare.