Your Information

West Norfolk Clinical Commissioning are committed to the local population of West Norfolk and endeavour to provide as much information to the general public as possible.  Please scroll through this page to find out more.

Jargon Buster

Many terms and words that are used in the NHS can be confusing. Scroll through our A-Z jargon buster to help you find a term you are looking for.

Please click here to view the 'Jargon Buster'

Fair Processing Notice

NHS West Norfolk Clinical Commissioning Group (WNCCG) is a local membership organisation led by family doctors that is responsible for planning and paying for healthcare services. We do not provide healthcare like a GP Practice or hospital. Our role is to make sure the appropriate NHS care is in place for the people of West Norfolk, within the budget we have.

In carrying out some of these roles we may collect information about you which helps us respond to your queries or secure specialist services.  We may keep your information in written form and/or on a computer.

The records may include basic details about you, such as your name and address.  They may also contain more sensitive information about your health and also information such as outcomes of needs assessments. 

Please follow this link for further information...

Expenditure over £25,000

In line with guidance from HM Treasury, NHS West Norfolk Clinical Commissioning Group provides information on payments made over £25,000.

Please follow this link to view the monthly reports...

Counter Fraud

NHS Protect has responsibility for preventing, detecting and investigating fraud against the NHS.  The aim is to protect NHS staff and resources from activities that would otherwise undermine their effectiveness and their ability to meet the needs of patients and professionals. Ultimately, this helps to ensure the proper use of valuable NHS resources and a safer, more secure environment in which to deliver and receive care.

Counter Fraud work ranges from providing expertise to tackle fraud and corruption, for example through data analysis and staff awareness training, as well as investigating allegations of fraud  through to the appropriate sanction, to providing advice on fraud and other related matters, such as ‘fraud proofing’ relevant policies and procedures and ensuring compliance with all current legislation. Overall, it means:

  • preventing, where possible, the illegal obtaining of money, services or resources from the NHS by deception
  • detecting and taking action where prevention is not possible.

NHS Protect has developed clear goals and a business process for tackling fraud. Fraud and Corruption within the NHS is unacceptable and diverts valuable resources away from patient care.  Each CCG has to appoint a trained and accredited Local Counter Fraud Specialist (LCFS) to undertake work to ensure that robust counter fraud measures are operating within the CCG to tackle the problem of fraud, thus providing more money for patient care.

 For further information, please click here