Winter Health

The NHS and Public Health England's new campaign – “Help Us, Help You” –  makes it easier for the public to understand the things they can do to manage their own health and get the best out of the NHS.

By following the expert advice of NHS staff, the public can stay well; prevent an illness getting worse; take the best course of action; and get well again sooner - Help Us, Help You.

Download our winter briefing document to find out what we're doing to help you stay well this winter.

We have worked with the Borough Council of King's Lynn and West Norfolk to produce a Help Us Help You Stay Well This Winter leaflet. You can download this here


Flu is a common infectious viral illness spread by coughs and sneezes. It can be very unpleasant, but you'll usually begin to feel better within about a week. 

The flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications. 

Flu can be more severe in certain people, such as: 

·         anyone aged 65 and over

·         pregnant women

·         children and adults with an underlying health condition (such as long-term heart or respiratory disease)

·         children and adults with weakened immune systems 

Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it's recommended that they have a flu vaccine every year to help protect them. 

For more information about the symptoms of flu and how to treat it click here.

All about flu and how to stop getting it - Easy Read

Click here to read an EasyRead version for people with learning disabilities.


Why is cold weather a problem?

When the temperature drops to below 8C (47F), some people are at increased risk of heart attack, stroke, flu, pneumonia, falls and injuries, hypothermia. Cold weather can also affect people with mental health conditions, such as depression and dementia.

Who's most at risk?

Very cold weather can affect anyone, but you are most vulnerable if:

  • you're 65 or older
  • you're on a low income (so can't afford heating)
  • you have a long-term health condition, such as heart, lung or kidney disease
  • you're disabled
  • you're pregnant
  • you have young children (newborn to school age)
  • you have a mental health condition

Be prepared

The Met Office provides weather forecasts on radio and TV, so listen in to these bulletins regularly to keep up-to-date with the weather.

Severe weather warnings are also issued on the Met Office website, through the Met Office Twitter feed, or you can call the Weather Desk on 0370 900 0100 or 01392 885 680.

The Met office also has advice on getting ready for winter. This includes suggestions for practical things you can do to prepare for winter weather, including cold, ice and snow, high winds and flooding.

How to keep your home warm

Follow these tips to keep you and your family warm and well at home:

  • if you're not very mobile, are 65 or over, or have a health condition, such as heart or lung disease, heat your home to at least 18C (65F) 
  • keep your bedroom at 18C all night if you can – and keep the bedroom window closed
  • during the day you may prefer your living room to be slightly warmer than 18C
  • to reduce the risk of sudden infant death syndrome (SIDS), babies should sleep in rooms heated to between 16C (61F) and 20C (68F)
  • if you're under 65, healthy and active, you can safely have your home cooler than 18C, if you're comfortable
  • draw curtains at dusk and keep doors closed to block out draughts
  • get your heating system checked regularly by a qualified professional

Help with heating costs

Cold Weather Payments may be available if you’re getting certain benefits. Payments are made if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius (32F) or below for seven consecutive days. You’ll get £25 for each seven day period of very cold weather between 1 November and 31 March. For more information visit

Winter Fuel Payments of between £100 and £300 may be available to help you pay your heating bills if you were born on or before 5 November 1953. You usually get a Winter Fuel Payment automatically if you are eligible and you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit). If you’re eligible but do not get paid automatically, you will need to make a claim. The deadline for claiming payments for winter 2018 to 2019 is 31 March 2019.

Through the Warm Home Discount Scheme you could be eligible for £140 off your electricity bill for winter 2018 to 2019 (eligibility criteria apply). The money is not paid to you - it’s a one-off discount on your electricity bill, between September and March. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out. The discount will not affect your Cold Weather Payment or Winter Fuel Payment. For more information visit

The Energy Saving Trust has advice on how to reduce bills and make your home more energy efficient. For more information visit

For more information on cold weather benefits and the other help available, read the section on financial help to heat your home in the Keep Warm, Keep Well leaflet.

Protect your health in the cold

If you start to feel unwell, even if it's a cough or cold, don't wait until it gets more serious. Seek advice from your pharmacist.

Follow these tips on keeping well in the cold:

  • find out if you can get the flu jab for free on the NHS
  • wear several layers of clothes rather than one chunky layer – clothes made from cotton, wool or fleecy fibres help to maintain body heat
  • use a hot water bottle or electric blanket to keep warm in bed – but don't use both at the same time
  • have at least one hot meal a day – eating regularly helps keep you warm; and make sure you have hot drinks regularly
  • try not to sit still for more than an hour or so indoors – get up and stretch your legs
  • stay active – even moderate exercise can help keep you warm
  • wrap a scarf loosely around your mouth when outdoors – add a hat and wear shoes with a good grip, too
  • if you have a heart or respiratory problem, stay indoors during very cold weather

Look in on vulnerable neighbours and relatives

Check up on older neighbours and relatives, and those with heart or respiratory (breathing) problems, to make sure they:

  • are safe and well
  • are warm enough, especially at night
  • have stocks of food and medicines so they don't need to go out during very cold weather

If you're worried about a relative or elderly neighbour, contact your local council or call the Age UK helpline on 0800 678 1174 (8am to 7pm, 365 days-a-year).

If you're concerned that the person may be suffering from hypothermia, contact NHS 111.

Get advice on keeping warm and well.

Healthy ageing toolkit

Cold weather can be tough for everybody, but it’s especially hard for people aged 65 and over. This winter, Norfolk County Council has worked with NHS, District Councils and Third Sector colleagues to produce a healthy ageing toolkit. This toolkit sets out some practical ways that we can all work together to enable older people to stay safe and well at home this winter.

The toolkit is free for anybody to use:

You can really help us by:

  1.  Thinking about how you can use the toolkit to enable older people in your local community to stay safe and well at home this winter
  2.  Sharing the toolkit with your friends and colleagues who are connecting with older people in the community

My Winter Plan workbook

Opening Doors have produced an easy-read workbook to help people with learning disabilities plan how to stay well in winter.

Click the image to download the workbook