Prescription Ordering Direct Service (POD)

The NHS Prescription Ordering Direct (POD) service is an easy way for you to order your repeat prescription by telephone.

The NHS POD is operated by West Norfolk CCG and has dedicated call handlers, trained to take requests for repeat prescriptions.

The surgery where the POD service is currently available is:

·         St James Medical Practice

The NHS POD will be rolled out to other surgeries in the coming months.

Tel 01553 605728

Please note, requests will not be taken for acute medications or urgent prescriptions.

Telephone lines are open between 8.00am and 3.30pm Monday to Friday (excluding weekends and Bank Holidays).

Outside of these hours if you have difficulty accessing the service please request a call back by clicking on this link.

Patients are advised to:

·         Please check your medication cupboard before ordering

·         We ask patients to order their prescription when they have seven days of medication left

·         If you have a build-up of medication please let the POD team know so that we can adjust the quantities so that everything falls in line

·         Please do not order ‘just in case’. If you need medication in the future then you will still be able to request it

·         Let us know if you have stopped taking any of your medication

Please click here to view the POD leaflet for more details about the service.

The NHS Prescription Ordering Direct (POD) service is provided, on behalf of your GP practice, by NHS West Norfolk Clinical Commissioning Group (WNCCG).

Search the NHS service directory to find a pharmacy near you.