Have Your Say

Friends and Family Test

Do you know that you can give feedback on NHS care?

Many people don’t quite know how to provide feedback on the care they have received from the NHS, but it’s incredibly important to have your say so you can help shape and improve your local services. Whether you’re seen in hospital, by a GP, by your dentist or by a paramedic, you can have your say on your care.

The NHS Friends and Family Test gives you the chance to provide quick, anonymous feedback on your care and treatment experience. All you have to do is ask to complete the Friends and Family Test in NHS hospitals, GP practices and dental practices, and you can say what went well and what you think can be improved. This feedback will go straight to the people who have provided the service so they can take your views into account.

Your feedback really can help to make a difference to patients’ lives. To find out more about the NHS Friends and Family Test please visit www.nhs.uk/friendsandfamily

We'd really like to hear your stories too. You can submit these through Care Opinion.


Healthwatch Norfolk is the local consumer champion for health and social care in the county. Formed in April 2013 as a result of the Health and Social Care Act, they are an independent organisation with statutory powers. The people who make decisions about health and social care in Norfolk have to listen to you through them.

Go to the Healthwatch Norfolk website to find out more, or to give feedback about any health and social care service in Norfolk.

NHS Complaints and Advocacy: POhWER

POhWER delivers information, advice, support and advocacy services throughout England and aim to support people who face difficult issues and want to make their voice heard.

All POhWER's services are free, independent and confidential.

Advocacy plays a big part in the services POhWER provides. Advocacy is about:

  • Ensuring people have the information they need to make the right choices for them,
  • Supporting people to speak up and be heard,
  • Helping people to secure their rights, and the services and support they need,
  • Enabling people to play a full part in their communities.

An advocate will listen to you, help you talk to people and ask them questions, go to meetings with you, help you understand information given to you, and your rights, make telephone calls for you and write letters with you.  An advocate will not tell you what to do, talk to people you don't want them to talk to or keep information from you.

Go to the POhWER website

Norfolk Health Overview and Scrutiny Committee (HOSC)

The Norfolk Health Overview and Scrutiny Committee considers all matters relating to the needs, health and health related-services of the population of Norfolk. It scrutinises services that have an impact on the health of Norfolk's citizens and challenges the outcomes of interventions designed to support the health of Norfolk people.

To find out more about these meetings and to read agendas and minutes click here