At West Norfolk CCG, we want to ensure that our patients are fully involved in all aspects of the way we develop services and our decision-making processes.
Here are some of the ways your feedback has changed what we do:
Minor Injuries Pop-up Unit
We commissioned St John Ambulance to run a minor injuries pop-up unit in Hunstanton in August 2018. Residents and holidaymakers were treated for cuts, bites, burns and other minor injuries, reducing pressure on our local A&E department.
The feedback about the unit was so positive, we ran it again over Christmas and New Year in King's Lynn.
Health clinic for homeless people
We worked with local charity The Purfleet Trust to provide health care for people who are homeless, or sleeping rough. The pilot was so successful that we are working with nursing staff from the Southgates Medical Centre to run a weekly clinic at The Purfleet Trust's facility in King's Lynn. The clinic began in December 2018 and will run until the end of March 2019.
West Norfolk Heart Support Group
We started a support group for people with heart conditions, after patients told us that the nearest similar group was based over 50 miles away. The group is affiliated with the British Heart Foundation, and community nursing teams, hospital consultants and GPs helped to develop it. The group meets monthly and membership is growing rapidly.
Musculoskeletal service phone line
We agreed in February 2019 to fund a telephone line for the Musculoskeletal (MSK) Triage service. Currently, self-referrals can only be made by patients through an online portal on the provider's website. Patients and GPs told us they were concerned this stopped people who don't have online access from using the service. We agreed to fund a telephone referral line for patients, including specially-trained call handlers, and a phone line for GPs and other professionals.