Patient and public involvement in the NHS services and care is crucial to ensure the treatment and support offered is the best for everyone.
At West Norfolk CCG, we want to ensure that our patients are fully involved in all aspects of the way we develop services and our decision-making processes. As a CCG, our role is make sure that the people of West Norfolk receive the services they need when they need them and to do that, we need to understand the views of our patients. We pride ourselves on being an open, transparent and listening organisation - you can contact us any time.
This has always been a priority in the NHS but is now part of a law called the NHS Constitution which sets out the rights and responsibilities we have as patients.
We have a Communications and Engagement Strategy to underpin our work. You can also view an example of our Project Initiation Document, which shows how we embed public engagement when we plan our commissioning work. For more information about the work of our CCG please read the Annual Report Summary.
If you would like to receive documents in a language other than English, in a larger font, or in another format, please telephone our Communications Team on 01553 666914 or email joannemawson [at] nhs.net.
Here are some of the ways you can get involved in our work:
- Taking part in a working group
- Attending focus groups or workshops
- Working alongside us on projects
- Responding to questionnaires and national surveys
- Commenting on consultation documents
- Taking part in discussion forums
- Commenting on our public leaflets
- Attending a public meeting
- Attending our Governing Body meetings
- Being a member of your local practice’s Patient Participation Group
To get involved or ask any questions, contact Joanne Mawson, Communications and Engagement Officer on 01553 666914 or email joannemawson [at] nhs.net.
We have produced a draft Annual Engagement Report for 2018/19 and would welcome any comments or feedback on this document from the wider community. If you have any comments, suggestions or ideas please contact us via contact.wnccg [at] nhs.net or phone 01553 666900.