Provider Assurance

Improving provider monitoring and relationships

Key to us achieving our equality objectives is our relationships and the support we provide to NHS and other key providers. In meeting our statutory obligations, we, as a commissioning body, are required to seek assurances from providers that they are meeting their mandatory requirements, namely:

  • Public Sector Equality Duty
  • Equality Delivery System 2
  • Workforce Race Equality Standard
  • Workforce Disability Equality Standard (2018)
  • Accessible Information Standard

In our supporting role, we will work collaboratively with providers to establish shared understandings and expectations, to be innovative while performing efficiently and effectively within an environment of economic restraint.

Performance Monitoring of Key Providers

We are required to seek assurances from our key providers (as a minimum) compliance with National and NHS equality requirements.

We, therefore, will improve our provider monitoring for the purpose of:

  • assuring all provider performance and accountability around equality and diversity
  • being open and transparent in all of our discussions with our providers, in particular where they are not achieving, and be open about non-achievement early enough to adopt a collaborative approach to a solution
  • having a visible programme of work for improving the equality, safety and productivity of its business
  • engaging in partnerships with other providers to secure equitable and inclusive service solutions and employment practices which meet the needs of west Norfolk while ensuring sustainability
  • helping us to assess whether services are giving excellent outcomes (including qualitative information about our commissioned and delivered services)
  • developing robust Business Intelligence, contract and performance monitoring systems with regards to collating and distributing equality data

Key Providers' Equality and Inclusion Webpages