We know that sometimes people who identify as Lesbian, Gay, Bisexual, Transgender plus any other sexuality or gender identity, which includes but is not limited to, people questioning their sexuality or gender, intersex people, and people who identify as asexual, queer or non-binary may experience barriers or challenges when it comes to accessing health services.

We are committed to engaging with LGBT+ people in ways that are supportive, inclusive and ensure respect and dignity to the LGBT+ community. We seek to improve the health and wellbeing access and outcomes for our local LGBT+ community, outlined in the universal overarching recommendations made within the national LGBT Public Health Outcomes Framework Companion Document.

The Lily Directory gives contact details for a range of LGBT+ support organisations that can give you information, support, details of social events and opportunities.

LGBT+ Health & Wellbeing Resources

General resources

Wellbeing Norfolk and Suffolk offer help and support anyone who wants to improve their wellbeing and manage stress, low mood or anxiety. The Wellbeing offers a range of flexible services, including short-term one-to-one therapies and counselling, short courses and workshops, online support and access to social networks and peer support. If you need help urgently: the Wellbeing Service is not for crisis or emergency situations; if you are experiencing feelings of despair or feeling suicidal, contact your GP or call the Samaritans on 116 123. If you need an emergency service to help you, dial 999.

NHS: Gay, lesbian and bisexual health

NHS: Mental health issues if you're gay, lesbian or bisexual

Mind: LGBTQ Mental Health Web Page

Regard UK (Supporting LGBT people with disabilities)

Resources for young people

Brook sexual health & wellbeing for under 25s: Gender

Brook sexual health & wellbeing for under 25s: Relationships

Brook sexual health & wellbeing for under 25s: Sexuality

Resources for older people

Age UK: Transgender Issues in Later Life Factsheet

Alzheimers UK: LGBT Living with Dementia Booklet

Alzheimers UK: Supporting a LGBT Person with Dementia Booklet

Transgender-inclusive resources

National Osteoporosis Society: Transsexual people and osteoporosis

Gender Identity Clinic (GIC): for adults

Gender identity development service (GIDS): for young people

Gender Identity Research and Education Society (GIRES)

Mermaids UK Support for Gender-Variant Young People, Parents and Families

National LGB&T Partnership Trans Health Factsheets

Domestic abuse resources

Broken Rainbow UK: an LGBT domestic violence helpline for LGBT+ people who experience domestic abuse, their friends and families, and the agencies that support them. 

Guidance and resources for professionals

Age UK: ‘Safe to be me’ meeting the needs of older lesbian, gay, bisexual and transgender people using health and social care services - Resource Pack for Professionals

Macmillan: Supporting Lesbian, Gay, Bisexual and Trans people with cancer - a practical guide health professionals

Marie Curie: Hiding who I am – the reality of end-of-life care for LGBT people. This report explores why LGBT people experience significant barriers to accessing palliative care.

Mind: Lesbian, gay, bisexual, trans and queer good practice guide

Royal College of Nursing & UNISON: Not ‘just’ a friend - best practice guidance on health care for lesbian, gay and bisexual service users and their families.

Royal College of General Practitioners: Gender Variance e-Learning - this resource is designed to help GPs respond to the needs of adults and young people experiencing gender dysphoria.  

UK Government Gender Recognition Panel - Transgender people can apply to the UK Government Gender Recognition Panel for a Gender Recognition Certificate if they want their gender to be legally recognised in the UK.  

Taking action against discrimination and hate incidents

A hate incident is any occurrence which the victim, or anyone else, believes is based on someone’s prejudice towards them because of their actual or perceived age, race, religion, sexual orientation, disability or gender identity. Incidents may include name calling, physical attack, vandalism, hate mail and texts, hate material on social media and theft or financial abuse.

Even if an incident is not a crime, there are measures the police and public agencies can take to deal with incidents that are not reliant on evidence, physical injury or damage to property. We encourage anyone who has experienced or witnessed a hate incident to report it to the police straight away. It doesn’t matter if you have no personal information about the victim or perpetrator:

Or, make a report at your local police station or Norfolk County Council public building (e.g. public libraries).

You can also get support and advice from Norfolk and Suffolk Victim Care if you have been a victim of a hate incident by contacting them on 0300 303 3706 or visit their website. Alternatively call their out-of-office support line on: 08 08 16 89 111