Out of Hours & NHS 111

IC24 runs the GP out-of-hours service for urgent medical problems that cannot wait until the next day.  You can access the out-of-hours service by phoning NHS 111 direct. Your call will be answered by a trained call handler, whose job it is to ensure that you access the most appropriate local service.

NHS 111 has been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

If you have a medical emergency and need treatment urgently call 999 for an ambulance, our ambulance service is provided by the East of England Ambulance Service.