Emergency Department

Emergency Departments

Emergency Departments (A&E) and the 999 ambulance service should only be used in a critical or life-threatening situation.  

If you are unsure where to go or need help or reassurance on what to do next you should call NHS 111 (available 24/7, free of charge).

Calling NHS 111 does not delay getting emergency help or an ambulance being sent, if necessary.

Only go to the Emergency Department or call 999 for conditions like:

·         severe chest pain/cardiac arrest
·         collapse
·         unconsciousness
·         Stroke symptoms
·         choking
·         bleeding you can’t stop
·         convulsions/black outs
·         severe allergic reactions (anaphylaxis)
·         traumatic/serious injury
·         severe burns
·         anaphylaxis
·         severe breathing difficulties
·         drowning
·         overdose                                                                 

·         acute confused state and fits that are not stopping  

When patients go to an Emergency Department with a minor illness or injury it takes vital time away from doctors and nurses who need to care for patients that really need emergency and life-saving treatment. Please consider your options and use the right service for your symptoms.

For emergencies, your nearest your nearest Emergency Department is at the Queen Elizabeth Hospital in King's Lynn and it is open 24 hours-a-day, seven days-a-week.

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

·         you need medical help fast but it’s not a 999 emergency
·         you think you need to go to an Emergency Department or need another NHS urgent care service
·         you don’t know who to call or you don’t have a GP to call
·         you need health information or reassurance about what to do next

·         outside normal GP surgery hours 

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number. 

NHS 111 is available 24/7 free-of-charge from landlines and mobiles.  If you need an interpreter – just ask.

The service is staffed by trained advisors, supported by experienced clinicians. You will be asked some questions to assess your symptoms, then directed straightaway to a local service that can help you best. If you need an interpreter – just ask. 

For less urgent health needs, contact your GP or local pharmacist in the usual way. 

For immediate, life-threatening emergencies, continue to call 999.


Pharmacists are healthcare experts with 5 years specialist training who can offer assessment and expert advice on a range of common health problems.

Many everyday illnesses and injuries such as coughs, colds, minor burns, stings, diarrhoea and sickness bugs can be best and most quickly treated at home using over the counter medicines that are available from pharmacies and many supermarkets. Helpful tips are available on the NHS Choices website at: www.nhs.uk

Pharmacies also offer: 

·         emergency contraception
·         flu vaccination service
·         NHS Health checks
·         dispensing and repeat dispensing, including emergency supply of prescription medicines
·         confidential consulting room if you need to talk to the pharmacist in confidence

·         disposal of unwanted or out-of-date medicines

There are lots of pharmacies available across West Norfolk with many open into the evening. To find a local pharmacy  click here

No appointment necessary - just walk in! 

What to know and when to go

For more information on the health services in West Norfolk along with how to look after yourself and your family please click on this leaflet

 Pharmacies in West Norfolk and Fenland

West Norfolk

Boots the Chemist, Unit A3 Hardwick Retail Park, Kings Lynn, Norfolk, PE30 4NA

Alan Stockley & Co Ltd, 37-29 Lynn Road, Snettisham, Norfolk, PE31 7LR

Boots the Chemist, 19 High Street, Hunstanton, Norfolk, PE36 5AB

Boots the Chemist, 94-96 High Street, Kings Lynn, Norfolk, PE30 1BL

Boots the Chemist, 44 Station Road, Heacham, Kings Lynn, Norfolk, PE31 7EY

Boots the Chemist, 37 Market Place, Swaffham, Norfolk, PE37 7LA

Boots the Chemist, 11 – 13 Wales Court, Downham Market, Norfolk

Boots the Chemist, Southgates Medical Centre, 41 Goodwins Road, Kings Lynn, Norfolk, PE30 5QX

Boots the Chemist, 1 Jubilee Court, Hunstanton Road, Dersingham, Kings Lynn  PE31 6HH

Clock Pharmacy, 1 Gayton Road, Gaywood, Kings Lynn, Norfolk, PE30 4EA

Co-Op Pharmacy, 6 Centre Point, Fairstead, Kings Lynn, Norfolk, PE40 4SR

Co-op Pharmacy, Gayton Road Health Centre, Gayton Road, Kings Lynn, Norfolk, PE30 4DY

Co-op Pharmacy, 38 Market Place, Swaffham, Norfolk, PE37 7QH

Co-op Pharmacy, 38 Loke Road, Kings Lynn, Norfolk, PE30 2AB

Halls the Chemist, 85 Saddlebow, South Lynn, Kings Lynn, PE30 5BH

Jai Chemist, 65 High Street, Kings Lynn, Norfolk, PE30 1AY

Key Chemists, 44 Sutton Road, Terrington St Clement, Kings Lynn, Norfolk, PE34 3PQ

Lincoln Cooperative, 8 Valentine Road, Hunstanton, Norfolk, PE36 5DN

Lloyds Pharmacy, 1 Priory Court, 43 Augustines Way, South Wootton, Kings Lynn, Norfolk PE30 3TE

S&S Chemists Ltd, Market Place, Burnham Market, Norfolk, PE31 8HD

Sainsburys Pharmacy, Scania Way, Hardwick Industrial Estate, Kings Lynn, Norfolk, PE30 4LR

The Pharmacy At Rainbow, Langley Road, South Wootton, Kings Lynn, Norfolk, PE30 3UG

Willow Pharmacy, 2 Old Church Road, Terrington St John, Norfolk, PE14 7XA

Willows Pharmacy, Downham Market Health Centre, Paradise Road, Downham Market, Norfolk, PE38 9JE
Fenland Pharmacies

Boots the Chemist, 17 Old Market, Wisbech, Cambridgeshire, PE13 1NB

Boots the Chemist, 15 Horse Fair, Wisbech, Cambridgeshire, PE13 1AR

North Brink Pharmacy, 7 North Brink, Wisbech, Cambridgeshire, PE13 1JU

Fairbrother Pharmacy, 5 Church Terrace, Wisbech, Cambridgeshire, PE13 1BJ

Pharmacy Manager, Asda Stores Ltd, 23 North End, Wisbech, Cambridgeshire, PE13 1PE

The Cooperative Pharmacy, New Health Centre, 25 Augustines Road, Wisbech, Cambridgeshire, PE13 3AD

Boots the Chemist, 8 De-havilland Road, Wisbech, Cambridgeshire, PE13 3AN

Boots the Chemist, 98 Norfolk Street, Wisbech, Cambridgeshire, PE13 2LD

Tesco Instore Pharmacy, Cromwell Road, Wisbech, Cambridgeshire, PE14 0SF

Boots the Chemist, 6 Kirkgate Street, Walsoken, Wisbech, Cambridgeshire, PE13 3QR

Day Lewis Pharmacy, 242 Main Road, Parson Drove, Wisbech, PE13 4LF

Welle Ltd, The Health Centre, Townley Close, Upwell, Wisbech, PE14 9BT