New invoicing procedures

CCGs and CSUs are required to use an Integrated Single Financial Environment (ISFE) to procure and pay for any goods and services. To ensure prompt payment of all approved invoices, all existing suppliers will need to provide data specifically designed to go onto the new (ISFE) system.

Invoices containing Personal Identifiable Information

In compliance with the UK Data Protection Act 1998 and the NHS Care Record Guarantee, we continue to actively encourage the removal of personal identifiable information included as supporting evidence on or with invoices submitted for payment.

SBS monitor invoice submission and are likely to reject invoices and/or additional attachments which they consider contain patient sensitive information, as all invoices and attachments will be scanned and therefore open to review by anyone who has access to the ledger.  Such invoices/attachments will be returned to be anonymised before being resubmitted and will result in payment delay.

Ensuring you get paid – what to do with your invoices

One of the most significant changes will be the new postal address and/or payables code for all invoices and credit notes. All invoices must be sent to our shared services centre in Tingley but it is important that you also include the name of the organisation that you are invoicing and the unique organisational ID and payables code that we have assigned that organisation to ensure that your invoice is accurately processed.

For West Norfolk CCG please address ALL invoices as follows:

Phoenix House
Topcliffe Lane

Further guidance on this template

For West Norfolk CCG's supplier payments guide letter please click here

It is important that no patient identifiable data is included on any invoices