End of Life Care

Being told that you or someone you love and care for has a life limiting illness is tough news to receive. The care an individual needs at this time will be focused upon supporting him or her to have the best possible quality of life, independence and control over their life and care. The following information is aimed at helping both the patient, the people important to him or her and the professional people who are caring for the individual.

Palliative and end of life care is about treatment and care focusing on the needs of the whole person as well as their family, carers and friends. It is not just about managing pain and other symptoms but includes support to deal with emotional needs, social and spiritual needs, care in bereavement and help dealing with the financial effects of facing an end of life situation.

The Be Ready for It website will help both patients, professionals and carers to talk openly about dying and plan ahead so that you can make or facilitate  the right choices about end of life care. A range of useful end of life care advice and training resources for professionals can also be found on the Palliative Academy website here http://www.learning-location.com

The Be Ready for It Web site includes a series of information leaflets about palliative and end of life care services, which are available. The Advance Care Planning system and documentation, Thinking Ahead, is being used across Norfolk and Waveney to support ongoing conversations about future care planning.

You can read, download and print the following Thinking Ahead documents here:

These leaflets are patient held documents, referred to as the Thinking Ahead document (yellow folder), where the patient can keep all of the information relating to their care. There are also a range of supportive services available to support the patient at this time, these are listed on the NHS Heron website in the specialist directory called “Help When You Need It Most

WNCCG has  a strong commitment to providing EOLC services of high quality. For more info about particular areas of the services and service developments, please contact Commissioning Manager Hanne Lene Schierff via WNCCG's contact email box stating the name in the subject box: contact.wnccg [at] nhs.net

Who provides end of life care?

Many healthcare professionals can be involved in providing end of life care, depending on your needs. Hospital doctors and nurses, your GP, community nurses, hospice staff and counsellors might all be involved, as well as social services, religious ministers, physiotherapists or complementary therapists.

Most hospitals have special palliative care teams who co-ordinate all these services. As a patient, you have the right to choose where you want to receive care and where you want to die. A palliative care team can provide end of life care to patients and their families in hospitals, care homes, hospices and at home.

The following websites will give more information on End of Life care: