We welcome the views of all of our patients, carers and the public.
We value your views on how to improve healthcare locally and welcome your feedback. Knowing what you think of the services you receive and hearing about your experiences will help us to ensure that the services we commission are the services that you need.
There are a number of opportunities for you to have your say on your local services, please scroll down the page for further information:
Healthwatch Norfolk is the local consumer champion for health and social care in the county. Formed in April 2013, as a result of the Health and Social Care Act, they are an independent organisation with statutory powers. The people who make decisions about health and social care in Norfolk have to listen to you through them.
You can visit their website here for more information: www.healthwatchnorfolk.co.uk and you can leave a review about any health and social care service in Norfolk by clicking on ‘Share your experience.’
Alternatively, you can send them an email at: enquiries [at] healthwatchnorfolk.co.uk or call them on their Freephone number: 0808 168 9669.
Their offices are based near Wymondham: Suite 6 – Elm Farm, Norwich Common, Norfolk NR18 0SW.
We work with INTRAN to ensure that all our communications are accessible to our diverse population.
INTRAN is the multi-agency Interpreting and Translation Partnership available for West Norfolk and the Eastern Region of England. It is run jointly by a group of public agencies including local authorities, police, primary care trusts, hospitals, housing associations, educational and voluntary sector agencies. It is non-profit making and fully financed by its partners, who contribute to the cost of running and developing the service. Through INTRAN, partners promote actively the concept of "Communication for All" by making communication central to the way they work, and by seeking to put Public Service Interpreting the centre of policy-making and of service delivery.
The service provided through INTRAN is a fully co-ordinated Interpreting and Translation service for users and providers of services to the general public. INTRAN provides written translations, telephone interpreting, face-to-face interpreting (into a foreign language or British Sign Language), and lipspeaking. Additional services such as Braille and audio translations are also available.
For more information please follow this link to the INTRAN Website.
NHS Complaints & Advocacy: POhWER
POhWER delivers information, advice, support and advocacy services throughout England and aim to support people who face difficult issues and want to make their voice heard.
All POhWER's services are free, independent and confidential.
Advocacy plays a big part in the services POhWER provides. Advocacy is about:
- Ensuring people have the information they need to make the right choices for them,
- Supporting people to speak up and be heard,
- Helping people to secure their rights, and the services and support they need,
- Enabling people to play a full part in their communities.
An advocate will listen to you, help you talk to people and ask them questions, go to meetings with you, help you understand information given to you, and your rights, make telephone calls for you and write letters with you. An advocate will not tell you what to do, talk to people you don't want them to talk to or keep information from you.
For more information about the services provided by POhWER, visit their website.