We want to involve our patients and our wider population in the decisions that we need to make about commissioning (buying) the right services for people living in West Norfolk.

Here you will find information about current consultations and engagement events that are going on.

If you would like to know more about having your say, or if you have any ideas you would like to share with West Norfolk CCG about getting involved, please email contact.wnccg [at]

Differences between Engagement and Consultation

Involving local patients, members of the public, carers and patient representative groups is important to West Norfolk CCG so that we can be assured of commissioning the best possible services that meet the needs of local patients and that represent the best possible value for money.  

What is engagement?

Engagement describes the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.  Examples of this type of engagement would include our community engagement forum and annual patient and public events where we ask members to get involved in, and have their say on, various pieces of work.

It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.

What is a ‘formal consultation’?

‘Formal consultation’ describes the statutory requirement imposed on NHS bodies to consult with health overview and scrutiny committees (HOSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:

  • Access (eg. reduction or increase in service due to change of location or opening times)

  • Wider community (eg. economic impact, transport, regeneration)

  • Patients or users (either current or future)

  • Service delivery (eg. methods of delivery or relocation of services)

The outcome of a formal consultation must be reported to the CCGs Governing Body in public, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.

Current Consultations

100 Voices in 100 Days

West Norfolk Cancer Services User Group wants to hear the experiences of people affected by cancer in the 100 Voices in 100 Days project.

The experiences will be shared with the organisations that deliver cancer services in West Norfolk in order to help celebrate good practice, identify priorities and design improvements.

The 100 Voices in 100 days project was launched on Thursday, 13 September 2018. For more information visit, email 100voices [at] or call 01553 214754.

Evidence-Based Interventions Programme

Research evidence shows some interventions are not clinically effective or only effective when they are performed in specific circumstances. And as medical science advances, some interventions are superseded by those that are less invasive or more effective. At both national and local levels, there is a general consensus that more needs to be done to ensure the least effective interventions are not routinely performed, or only performed in more clearly defined circumstances. The proposals aim to reduce avoidable harm to patients, save precious professional time, help clinicians maintain their professional practice in line with the changing evidence base, create headroom for innovation and maximise value and avoid waste for patients and taxpayers. For more information and to complete the survey click here. Closes on 28 September.

Developing the long-term plan for the NHS

On 18 June the Prime Minister set out a funding settlement for the NHS in England for the next five years. In return, the NHS has been asked to set out a long-term plan for the future of the NHS by autumn, setting out its ambitions for improvement over the next decade, and its plans to meet them over the five years of the funding settlement.

The development of the long-term plan for the NHS will need to be based on the advice and experience of clinical experts, staff and other stakeholders, including representatives of patients and the public. 

As part of this process it is vital that all those who rely on and work in or alongside the NHS have the opportunity to contribute their ideas and insights. To make it easy for people to have their say on the different aspects of the plan the NHS has created a discussion guide for staff, clinicians, patients and the public to help stimulate those ideas and understand views across three key themes – life stage, clinical priorities and enablers of improvement – each covers a number of different areas which it believes have the greatest potential to deliver improvements to the way the NHS provides care.

In each section there is an overview of some of the key challenges and a series of questions which will help to provide a consistent way of understanding people’s feedback. An online feedback form follows this same format. An easy read version of this guide is also available.

You can provide responses for every topic or just the ones that are important to you or the group you represent. Where possible organisations are encouraged to collate responses from their members into a single submission.  

The deadline for submissions is 30 September 2018. 

Completed Consultations

Speech and Language Therapy Service Consulation

Norfolk County Council and NHS Norfolk Clinical Commissioning Groups commissioned an independent review of speech and language therapy services in Norfolk. There were two separate surveys, one for Parents and Carers and one for Professionals The closing date for both surveys was Thursday 24 May.

GP Forward View

NHS Clinical Commissioning Groups (CCGs) in Norfolk and Waveney wish to engage with local patients to advise how additional appointments available at local GP surgeries should develop over the coming years. Consultation closed.

Over the Counter Medicines - what you told us

Between 1-24 November 2017, NHS Clinical Commissioning Groups in North Norfolk, Norwich, South Norfolk and West Norfolk asked people for their views on the money spent locally on routinely prescribing items for minor short-lived ailments such as paracetamol, remedies for indigestion or heartburn, allergy treatments, vitamin supplements and cream for dry skin. A summary of the consultation is available here, and a report summarising what you told us is available by clicking here.