We want to involve our patients and our wider population in the decisions that we need to make about commissioning (buying) the right services for people living in West Norfolk.
Here you will find information about current consultations and engagement events that are going on.
If you would like to know more about having your say, or if you have any ideas you would like to share with West Norfolk CCG about getting involved, please email contact.wnccg [at] nhs.net
Differences between Engagement and Consultation
Involving local patients, members of the public, carers and patient representative groups is important to West Norfolk CCG so that we can be assured of commissioning the best possible services that meet the needs of local patients and that represent the best possible value for money.
What is engagement?
Engagement describes the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages. Examples of this type of engagement would include our community engagement forum and annual patient and public events where we ask members to get involved in, and have their say on, various pieces of work.
It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.
What is a ‘formal consultation’?
‘Formal consultation’ describes the statutory requirement imposed on NHS bodies to consult with health overview and scrutiny committees (HOSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.
Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:
Access (eg. reduction or increase in service due to change of location or opening times)
Wider community (eg. economic impact, transport, regeneration)
Patients or users (either current or future)
Service delivery (eg. methods of delivery or relocation of services)
The outcome of a formal consultation must be reported to the CCGs Governing Body in public, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.
GP Forward View - Please click here
Orthodontic Services - Please click here
Patient Revolution: NHS Constitution Consultation
The Department of Health has launched a consultation asking the public and the NHS how they think the NHS Constitution can be strengthened.
Mental Wellbeing in Norfolk & Waveney - Shaping the Future
In 2013 the Clinical Commissioning Groups (CCGs) in Norfolk started a review of the Wellbeing service with a view to designing a new service for 2015. The Wellbeing Service currently offers support to people to overcome challenges such as mild depression and anxiety so that they can get back to work and other meaningful activities. The CCG wanted to make sure that the current service was working well for service users and their carers. They also wanted to explore the idea of expanding the service so it could benefit people who use other mental health services but who cannot currently use the Wellbeing Service. They did this by talking to local doctors and nurses, to service users and their carers and to organisations who support people with mental health conditions. MMM