We want to involve our patients and our wider population in the decisions that we need to make about commissioning (buying) the right services for people living in West Norfolk.

Here you will find information about current consultations and engagement events that are going on.

If you would like to know more about having your say, or if you have any ideas you would like to share with West Norfolk CCG about getting involved, please email contact.wnccg [at]

Engagement and consultation

Engagement is the work we do every day so that the voices of local people and partners are heard, and our plans are shared at the earliest possible stages. Examples of this are our community engagement forum, and annual patient and public events, where we ask members to get involved in, and have their say on, various pieces of work.

It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.

Consultation is a formal process by which we meet the statutory requirement imposed on NHS bodies to consult with health overview and scrutiny committees (HOSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:

  • Access (eg. reduction or increase in service due to change of location or opening times)

  • Wider community (eg. economic impact, transport, regeneration)

  • Patients or users (either current or future)

  • Service delivery (eg. methods of delivery or relocation of services)

The outcome of a formal consultation must be reported to our Governing Body in public, together with the feedback received, and we must show how this has been taken into account in any recommendations and decision-making.


Consultation on a review and update of CCG guidance on items which should not be routinely prescribed in primary care

NHS England continues to partner with NHS Clinical Commissioners (NHSCC) to support clinical commissioning groups (CCGs) in ensuring that they can use their prescribing resources effectively and deliver best patient outcomes from the medicines that their local population uses. A national public consultation has been launched on proposals to update and review commissioning guidance on eight more products. In most cases there are other more effective, safer and/or cheaper alternatives available to the items that NHS England is recommending should not be routinely prescribed in primary care.

The consultation runs from 28 November 2018 until 28 February 2019. View details of public consultation events

Completed Consultations

Speech and Language Therapy Service consultation

Norfolk County Council and NHS Norfolk Clinical Commissioning Groups commissioned an independent review of speech and language therapy services in Norfolk. There were two separate surveys, one for Parents and Carers and one for Professionals The closing date for both surveys was Thursday 24 May.

GP Forward View

NHS Clinical Commissioning Groups (CCGs) in Norfolk and Waveney wish to engage with local patients to advise how additional appointments available at local GP surgeries should develop over the coming years. Consultation closed.

Over the Counter Medicines - what you told us

Between 1-24 November 2017, NHS Clinical Commissioning Groups in North Norfolk, Norwich, South Norfolk and West Norfolk asked for your views on the money spent locally on routinely prescribing items for minor short-lived ailments such as paracetamol, remedies for indigestion or heartburn, allergy treatments, vitamin supplements and cream for dry skin.

View a summary of the consultation 

View a report summarising what you told us

'Shaping the Future' consultation

Between 4 November 2013 and 31 January 2014 NHS Clinical Commissioning Groups in Norfolk asked for your views on the Wellbeing service.