We want to involve our patients and our wider population in the decisions that we need to make about commissioning (buying) the right services for people living in West Norfolk.

Here you will find information about current consultations and engagement events that are going on.

If you would like to know more about having your say, or if you have any ideas you would like to share with West Norfolk CCG about getting involved, please email contact.wnccg [at]

Differences between Engagement and Consultation

Involving local patients, members of the public, carers and patient representative groups is important to West Norfolk CCG so that we can be assured of commissioning the best possible services that meet the needs of local patients and that represent the best possible value for money.  

What is engagement?

Engagement describes the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.  Examples of this type of engagement would include our community engagement forum and annual patient and public events where we ask members to get involved in, and have their say on, various pieces of work.

It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.

What is a ‘formal consultation’?

‘Formal consultation’ describes the statutory requirement imposed on NHS bodies to consult with health overview and scrutiny committees (HOSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:

  • Access (eg. reduction or increase in service due to change of location or opening times)

  • Wider community (eg. economic impact, transport, regeneration)

  • Patients or users (either current or future)

  • Service delivery (eg. methods of delivery or relocation of services)

The outcome of a formal consultation must be reported to the CCGs Governing Body in public, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.

Current Consultations

Procurement for dental out-of-hours services in Great Yarmouth & Waveney, Norfolk, Cambridgeshire and Peterborough

NHS England Midlands and East (East) is responsible for commissioning primary and secondary care dental services in the East of England, including out-of-hours dental services, which are accessible through NHS 111.

Patients are being asked for their views on how the service could be improved and these responses will be used to inform the future service. Patient and public views are valuable to ensure that NHS England procures services that reduce health inequalities and meet the needs of the population it serves. Further information here.

NHS England announces consultation on ACO contracts

NHS England has announced it will be launching a consultation on the contracting arrangements for Accountable Care Organisations (ACOs).  There is widespread support for ending the fragmented way that care has been provided to improve services for patients and the NHS has been working towards this in a number of ways. Read more on the NHS England website

NHS Improvement  announces consultation on Patient Safety

NHS Improvement has launched a 12-week engagement programme seeking views on how and when the NHS should investigate Serious Incidents. More information and details of how to take part is available here.

Completed Consultations

NHS England consultation on freeing up 136 million to boost frontline NHS care by curbing prescription costs

NHS England launched a public consultation on prescriptions for some ‘over the counter’ products such as dandruff shampoo and drops for tired eyes, freeing-up up to £136 million to expand other treatments for major conditions such as cancer and mental health problems. Further information here. Consultation closed Wednesday 14 March 2018.

Have you say on the organ donation consultation

The government plans to change the organ donation system to an ‘opt-out’ system.  The consultation closed on Tuesday 6 March 2018.

Government consultation on children and young people’s mental health

The Government published a green paper on children and young people’s mental health. You can read the full green paper here. Consultation closed Friday 2 March 2018.

Orthodontic Services

Please click here for further information. Consultation closed Wednesday 3 January 2018.

GP Forward View

NHS Clinical Commissioning Groups (CCGs) in Norfolk and Waveney wish to engage with local patients to advise how additional appointments available at local GP surgeries should develop over the coming years. Consultation closed.

Over the Counter Medicines - what you told us

Between 1-24 November 2017, NHS Clinical Commissioning Groups in North Norfolk, Norwich, South Norfolk and West Norfolk asked people for their views on the money spent locally on routinely prescribing items for minor short-lived ailments such as paracetamol, remedies for indigestion or heartburn, allergy treatments, vitamin supplements and cream for dry skin. A summary of the consultation is available here, and a report summarising what you told us is available by clicking here.

Patient Revolution: NHS Constitution Consultation

The Department of Health has launched a consultation asking the public and the NHS how they think the NHS Constitution can be strengthened.

Mental Wellbeing in Norfolk & Waveney - Shaping the Future 
In 2013 the Clinical Commissioning Groups (CCGs) in Norfolk started a review of the Wellbeing service with a view to designing a new service for 2015. The Wellbeing Service currently offers support to people to overcome challenges such as mild depression and anxiety so that they can get back to work and other meaningful activities.  The CCG wanted to make sure that the current service was working well for service users and their carers. They also wanted to explore the idea of expanding the service so it could benefit people who use other mental health services but who cannot currently use the Wellbeing Service. They did this by talking to local doctors and nurses, to service users and their carers and to organisations who support people with mental health conditions.