We commissioned CAN (Community Action Norfolk) to carry out some research and engagement work on our behalf. We wanted to know how people in west Norfolk feel about their experience with health care services.
CAN gathered responses from 70 people in focus groups, and from 61 people who answered an online survey. The research targeted groups of people who have more contact with health services than average, and groups of people who have less.
The research will be used to support our work to meet the NHS Equality Delivery System’s outcome of ‘Improved patient access and experience’.
The responses are grouped under the headings of:
- Experiences of NHS services
- Access to hospitals, community health, and primary care
- Information and support available to make decisions about care
- Experience of the complaints process
You can view the report now, and it will also be presented at our Patient and Public Event on Monday 11 March 2019. You are welcome to join us at the event – complete and return this form to book your place.Download the CAN report