Patient and public involvement in the NHS services and care is crucial to ensure the treatment and support offered is the best for everyone.
At West Norfolk CCG, we want to ensure that our patients are fully involved in all aspects of the way we develop services and our decision-making processes. As a CCG, our role is make sure that the people of West Norfolk receive the services they need when they need them and to do that, we need to understand the views of our patients. We pride ourselves being an open, transparent and listening organisation.
This has always been a priority in the NHS but is now part of a law called the NHS Constitution which sets out the rights and responsibilities we have as patients.
We have a Communications and Engagement Strategy to underpin our work.
There are a number of ways in which you can get involved with the work of the CCG – some of them are listed here:
- Taking part in a working group
- Attending focus groups or workshops
- Working alongside us on projects
- Responding to questionnaires and national surveys
- Commenting on consultation documents
- Taking part in discussion forums
- Commenting on our public leaflets
- Attending a public meeting
- Attending our Governing Body meetings
- Being a member of your local practice’s Patient Participation Group
If you wish to be more involved or you have any queries, contact Caroline Howarth, Patient and Practice Engagement Manager on 01553 666913 or email caroline.howarth [at] nhs.net.